Introduction

Explain My Bill ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Information We Collect

Bill Data

When you upload bills to our service, we collect and process the information contained in those documents, including but not limited to:

Billing information (charges, dates, amounts)
Provider names and account details visible on bills
Usage data and consumption patterns
Any other information contained in uploaded bills

Account Information

We collect information you provide when creating an account:

Email address
Account credentials
Profile preferences

Usage Information

We automatically collect certain information about your use of the app:

Device information (type, operating system)
App usage patterns and features accessed
Error logs and performance data

How We Use Your Information

We use the information we collect to:

Analyze your bills and provide insights and explanations
Improve our AI models and analysis accuracy
Provide customer support and respond to inquiries
Send service-related notifications and updates
Detect and prevent fraud or security issues
Improve and optimize our app and services

Data Security

We implement industry-standard security measures to protect your information:

256-bit AES encryption for all data at rest and in transit
Secure cloud storage with access controls
Regular security audits and updates
Limited employee access on a need-to-know basis

Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our app (e.g., cloud hosting, analytics) under strict confidentiality agreements
Legal Requirements: When required by law or to respond to valid legal processes
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
With Your Consent: With your explicit permission for specific purposes

Your Rights and Choices

You have the following rights regarding your data:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and associated data
Export: Download your data in a portable format
Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at the email address provided in the Contact section below.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app or sending an email. Your continued use of the service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@explain-my-bill.com